Effective Date: June 17, 2025

At Olive The World, we strive to ensure your satisfaction with every purchase made through our website (https://olive-the-world.com/). This Refund and Return Policy outlines the conditions under which you may return products and request refunds. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be purchased directly from Olive The World via our website.

• The return request must be made within 30 days of the delivery date.

• The product must be unused, in its original condition, and in its original packaging, with all tags, labels, and accessories included.

• Proof of purchase (e.g., order confirmation or receipt) must be provided.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products.

• Perishable goods or items with a limited shelf life.

• Gift cards or downloadable digital products.

• Items marked as “final sale” at the time of purchase.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@olive-the-world.com with your order number, the reason for the return, and any relevant details.

2. Receive Return Authorization: We will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and return shipping instructions.

3. Ship the Product: Package the item securely, include the RMA number, and ship it to the provided address within 14 days of receiving the RMA.

4. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.

Return shipping costs are the responsibility of the customer, unless the return is due to a defect, damage, or an error on our part (e.g., wrong item shipped).

3. Refund Policy

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved:

• Refunds will be issued to the original payment method within 7-14 business days.

• The refund will include the purchase price of the item, excluding original shipping fees.

• If the return is due to a defect, damage, or our error, we will also refund reasonable return shipping costs.

Please note that it may take additional time for your bank or credit card issuer to process the refund.

4. Exchanges

We do not offer direct exchanges at this time. To exchange an item, please return the original item following the return process above and place a new order for the desired item on our website.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at info@olivetheworld.com within 7 days of delivery. Include your order number, a description of the issue, and photos of the item if applicable. We will provide instructions for returning the item and, upon verification, offer a replacement, refund, or store credit at our discretion.

6. Cancellations

You may cancel an order before it has been shipped by contacting us at info@olivetheworld.com. If the order has already shipped, it is subject to our standard return policy.

7. International Returns

For international orders, please contact us at info@olivetheworld.com for specific return instructions. Customers are responsible for return shipping costs and any applicable customs fees or duties, unless the return is due to our error or a defective product.

8. Changes to This Policy

We may update this Refund and Return Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Refund and Return Policy, please contact us at:

Olive The World
Email: info@olive-the-world.com